Shipping & Returns

At Partner Memorial, we keep things simple: clear pricing, fast shipping, and no hidden fees. Every order is handled with care, inspected before it leaves our facility, and shipped according to reliable carrier guidelines. Below are our shipping, return, and payment policies designed to keep your business moving smoothly.

 

Minimum Order Value

Partner Memorial is a wholesale supplier to funeral homes, crematories, and veterinary providers.
All orders require a $500 minimum order value (MOV). This allows us to maintain competitive pricing, consistent service, and include ground shipping in every product price—with no hidden freight fees.

 

Shipping Policy

We offer free ground shipping on every product, in every case, nationwide. Shipping costs are built into our pricing so there are no surprises.

Orders placed before 12:00 PM (Noon) EST, Monday–Thursday, generally ship the same business day. Orders placed after the cutoff or on Fridays usually ship the next business day or within 1–2 business days.

We follow our shipping providers’ guidelines and do not ship on weekends or federal holidays.

 

Expedited Shipping

Expedited shipping is available for $100 per item, added at checkout.

 

Quality Control

Every order is individually inspected and photographed before leaving our facility. We verify product quality, quantities, and accuracy to ensure your shipment arrives correct and in excellent condition.

 

Returns & Refunds

We stand behind our products. If you need to make a return:

  • Return shipping is the customer’s responsibility.
  • Once received and inspected, we issue a full refund promptly.
  • Items must be returned in original condition and packaging.
  • Personalized, altered, or used items are not eligible for return.

Our thorough pre-shipment inspection process greatly reduces errors and damage, keeping pricing low and service fast.

 

Payment Policy

We do not charge credit card processing fees, but payment is required prior to shipping. This transparent approach allows us to provide high-quality products at the lowest possible prices without hidden costs.

 

Our Commitment

We believe in clarity, quality, and partnership. By embedding shipping into our pricing, offering quick turnaround times, and maintaining strict quality control, we make it easy to do business with confidence.

Partner Memorial — your trusted partner for quality, reliability, and transparent pricing.